Support Policy Page

Customer Support Assistance

Our customer support team is here to help you with any questions, issues, or concerns related to our products or services. We are available to assist you with the following:

• Order inquiries and tracking
• Product information and customizations
• Assistance with file submissions and design reviews
• Handling returns and defective products (in accordance with our Return Policy)
• Addressing technical issues or website-related concerns

Response Times

• General Inquiries: Our team strives to respond to general inquiries within 24 hours of receiving your request during business days (Monday to Friday).
• Order or Product Issues: For any issues related to your order (e.g., product defects, delays), we aim to respond within 48 hours after we have received your complaint, with a solution or next steps outlined.

Please note: Response times may vary depending on the volume of inquiries.

How to Reach Support

You can reach our customer support team via the following channels:

• Email: info@sonicprints.com
• Phone: +91 8056022153

Business Hours:

• Monday – Friday: 9:30 AM to 6:30 PM (IST)
• Saturday: 10:00 AM to 2:00 PM (IST)
• Sunday: Closed
  

Order Issues and Defective Products

If you believe your order has a defect or was incorrectly processed, please contact us within 7 days of receiving your products. Include:

• Your order number
• Photos of the defective product(s) (if applicable)
• A brief description of the issue

Once we have reviewed the information, we will work with you to resolve the issue as quickly as possible. If the product is deemed defective due to our error, we will offer you a reprint at no additional cost or store credit for future orders.

Cancellation and Refunds

If you wish to cancel your order, please contact us as soon as possible. Cancellation is only possible if the order has not been processed. If cancellation is successful, a refund may be issued. For more details, refer to our Cancellation Policy.

Support Hours & Contact Information

While our support team works diligently to assist you, please be aware that we do not operate outside our business hours. For urgent issues, please call us during business hours.

Exclusions

• We do not offer support for issues caused by third-party tools or services not associated with Sonic Prints.
• Any claims related to color discrepancies caused by monitor calibration or file format issues will be addressed according to our Printing Error Resolution Policy.